OutsourceBG Services Ltd



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Services We Offer

Staff Augmentation

We provide support and on-demand staff on a project, hourly or contractor basis to suit the needs of our clients.

- Flexible workforce
- Pay-per-hour possibility
- Full utilization with minimized cost
- IMACD services

Services We Offer

IT Services

- Infrastructure and network engineering
- System design
- International integration and deployment
- Product configuration & onsite installation
- Project Management
- Technical support helpdesk
- Technology rollouts, updates and migrations
- Asset audits, tagging and recording
- Asset redeployment and removal
- End-user Application

Services We Offer

Technical Support

- Remote support with dedicated ticket logging system (mobile and desktop apps) – multi-lingual phone, chat and mail support
- On-site engineers for technical support, maintenance and repair services all over Europe
- Hybrid support utilizing innovative technology solutions
- 24/7 availability upon request – BCP support
- Flexibility in response to your specific requirements during project rollout

Services We Offer

Project Management and Implementation

- Project planning and management
- Scheduling management
- Customer documentation and reporting
- Pre-delivery configuration
- Rollout and testing plan development
- Verification and testing
- WFM services
- Engineer disposition

Services We Offer

Process Optimisation

- Business Process mapping
- Business Process redesign
- Business Process automation
- Industry best practices
- Implementation using COPC standards, Six Sigma Methodology and Lean approach
- Continuous improvement

Services We Offer

Training

- Video tutorials
- Post-implementation end-user training
- Usage and deployment of LMS systems
- Creation and ownership of training programs
- Language and technical skill assessment framework

OutsourceBG Services Ltd

About us

With our OutsourceBG Services Ltd you remain in control of your IT, getting also the benefit of an outsourced, highly skilled workforce.We rely on best practices for best-in-class service delivery quality and it-governance. We’re set on long-term partnerships, based on visibility, mutual trust, and competitive pricing for highest quality standards.

This is why we have our 4 key values:
- operational excellence with visible results and accountability
- dedication to our staff and our clients' needs
- leadership for effect
- no-compromise quality delivery

Our commitment:
- The pricing is based on established goals and IT cost as per plan
- We strive to create long-lasting partnerships
- Our support model is focused on close customer proximity and local support
- We deliver knowledge assessment and transfer in order to increase the productivity of our customers
- Focus on governance and pro-active management
- Target CSAT above 85%
- Service delivery above 85%

SEO

Our key values

  • 01

    Operational excellence

  • 02

    No-compromise quality delivery

  • 03

    Leadership for effect

  • 04

    Dedication to our staff

  • 05

    Clients' needs first

  • 06

    Visible results

  • 07

    Accountability

Our experience in numbers

We show you our professional achievements in numbers, which show the acquired skills and trust of many clients.

Satisfied customers

Completed Projects

Carried out trainings

Heros Behind the Company

Our team

Our team consists of highly educated and motivated professionals suited to fulfill all customer set expectations. Our employees are certified in ITIL, CCNA, CCNP, MCP, MCSE, PRINCE2, SIX SIGMA, PMP, SCRUM and many more technologies and methodologies for project management, technology support and development.

Lets Get In Touch

Contact OutsourceBG Services Ltd

Our Address

23 Bul. Andrei Saharov , 1784 Sofia, Bulgaria.

Get Directions
Our Phone

Mobile : 00359 888 010 888

Our Email

Main Email : info/at/outsource.bg